40 million people in America move every year and with each move, utilities and services must be stopped and started at each home. Finding the most cost-effective services in a time-efficient manner is easier said than done. My Utilities saw the need for a solution so we built a platform from the ground up.
The My Utilities platform allows users to compare all their options for utilities and home services in one place, instantly. The platform brings efficiency to shopping and connecting services by streamlining the whole process into a comprehensive, one-stop-shop.
My Utilities’ need was two-fold: an internal ERP system as well as a customer-facing automated buying platform. The ERP system needed to be able to manage ordering workflows as well as offer lead management, payment remittance, goal tracking, and real time reporting. The customer-facing buying platform required the functionality to allow consumers to shop, compare and buy home services like never before on the internet.
In developing My Utilities' technology, we began with their ERP system to enable their agents to manage workflows and drive sales. Within this system, agents are able to view incoming leads in real time, access information about those leads, review automated research on each utility service requested, and submit orders to specific utility providers.
After establishing this powerful ERP system, we developed a customer-facing buying platform. Also built on Rails, this checkout process allows customers to enter their new address and then shop and compare available options. At the end of the process, customers can submit their carts, fill out necessary payment information and follow-up with a dedicated My Utilities agent.
"The My Utilities application leverages dozens of API integrations to identify the best options for electricity, gas, internet, tv, home security and many other services. My Utilities knows that getting a new place, or switching from an expensive provider, is a headache for their customers. The application is built to help their customers take care of a painstaking task in just a click of a button." - Lin, CrateBind Rails Developer
The My Utilities platform served close to 10,000 customers in the first 2 months of production. The My Utilities team is able to quote customers in real-time, enabling reliable results and a higher quality of service.
We continue to support the My Utilities team as they take on the challenge of serving every mover in America. The technology CrateBind built for My Utilities has enabled the company to scale with few constraints. The team looks forward to utilizing AWS Machine Learning technology to further purify their data, offering the best results for their users.
"CrateBind knows how to implement exactly what we’re looking for. They’re the reliable technology partner we were looking for, both in building our app from the ground up and on a continual basis as we scale our business." - Chad Corley, My Utilities